18 Jul Reimagining Beneficiary Engagement in Accountable Care Models
The Health Care Transformation Task Force (HCTTF) and the National Association of ACOs (NAACOS) released a resource addressing how policies can be strengthened to improve the patient experience in value-based care arrangements. Effective communication is essential for engaging patients in accountable care organization (ACO) governance, care delivery redesign, and individual care planning, promoting person-centered care. However, many patients are unaware of their participation in ACOs, and current policies often add complexity and confusion.
To address this, HCTTF and NAACOS brought together ACO and patient and consumer representatives for a roundtable discussion to develop both short and long-term policy recommendations for evolving the Centers for Medicare & Medicaid Services’ (CMS’) accountable care models. The recommendations focus on:
- Beneficiary communications and education
- Beneficiary engagement in care delivery redesign
- Beneficiary participation and input in ACO governance
While the recommendations are broadly relevant to all populations served by ACOs, they are specifically tailored to policies affecting Medicare ACOs.