Webinar: Consumer Engagement in Health Care Governance

Consumer engagement is increasingly recognized as a critical component to achieving person-centered care, particularly for people with complex health and social needs. On this webinar, Clare Pierce-Wrobel shared the results of the Health Care Transformation Task Force’s study on consumer engagement structures and mechanisms used by provider organizations. Kathy Brieger from HRHCare and Melinda Karp from Commonwealth Care Alliance shared their organizations’ industry-leading approaches to consumer engagement. Ann Hwang from the Center for Consumer Engagement in Health Innovation will shared information about tools and resources for organizations seeking to deepen consumer engagement.

Webinar objectives

  • Highlight the growing importance of consumer engagement for health care organizations
  • Provide a snapshot of current practices and challenges
  • Give examples of “ahead of the curve” practices and what has been learned

View Presentation Slides


Original Broadcast on June 20th, 2018