Consumer Engagement Structures and Mechanisms

The Health Care Transformation Task Force conducted an environmental scan and survey to identify consumer engagement structures and mechanisms utilized by provider organizations in the design and governance of value-based payment programs. The Task Force interviewed senior decisions-makers involved in consumer-engagement related activities and efforts within their respective organizations and found the following:

  • Consumer engagement is important at every level of value-based care delivery, not only in direct patient-care but also in the design and oversight of new payment and delivery models;
  • Health care providers are committed but struggling to recruit, train, and actively involve consumers in organizational governance; and,
  • Organizations with long-standing regulatory requirements regarding board composition and patient involvement — like Federally Qualified Health Centers — can offer key lessons for other providers.

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