Telehealth usage exploded in response to the COVID-19 pandemic, breaking through previous barriers to telehealth adoption, either real or perceived. Medicare reported that 43.5 percent of primary care visits were provided through telehealth in April 2020; just two months prior, less than one percent of...

View the Change Package   The Health Care Transformation Task Force (HCTTF) and the Center for Consumer Engagement in Health Innovation (CCEHI) have developed a change package for implementing organization-level patient engagement strategies as part of an ongoing project funded by the Robert Wood Johnson Foundation. The...

Download the Survey Brief   The Health Care Transformation Task Force conducted a survey of health care provider and patient/consumer organizations to assess the current state of patient experience measurement. The survey asked respondents to identify the aspects of measurement they found valuable, describe the gaps in...

Ideal person-centered, value-driven health care involves consumers in all aspects of decision-making about their health care. In practice, however, most health care delivery falls far short of achieving this goal. The Health Care Transformation Task Force has created this implementation framework for engaging consumers in...

Consumer engagement is increasingly recognized as a critical component to achieving person-centered care, particularly for people with complex health and social needs. On this webinar, Clare Pierce-Wrobel shared the results of the Health Care Transformation Task Force’s study on consumer engagement structures and mechanisms used...